Returns & Exchanges

At Koala Eco, we want you to be completely satisfied with your natural, plant-based products. If you are not happy with your purchase, we offer a 30-day return policy for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer care team within 30 days of receiving your order to request a return authorization and provide your order number.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring the bottles are tightly sealed to prevent any leaks during transit.

• 3.
  Ship the Items

  Affix the provided return label to your package and drop it off at your nearest authorized shipping location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will process your refund or exchange within 5-7 business days.